Frequently asked questions
Everything you need to know about ordering from Pure Wave Threads — shipping, delivery times, returns, sizing and how our made-to-order printing works. Still stuck after reading? A real person answers every email.
How much is shipping?
We offer $5.99 flat shipping across the US, with free shipping on orders over $50.
How long will delivery take?
Each order is printed on demand, taking 1-3 business days to produce, followed by a 5–7 business days shipping period.
What if I need to return something?
Returns for defects can be reported within 7 days. Exchanges are not available due to the made-to-order nature of our products.
What if my item is damaged or misprinted?
If you receive a damaged or misprinted item, please contact us within 7 days for a resolution.
What does 'printed on demand' mean?
'Printed on demand' means we produce each shirt specifically for you as orders come in, reducing waste and excess stock.
How do I choose the right size?
Refer to our size guide for measurements and tips to ensure the best fit for your tee.
How do I care for my printed tee?
For best results, follow this instruction: Machine wash cold inside-out, tumble dry low, and avoid ironing directly on the print..
Is checkout secure?
Yes, our checkout process is secured to protect your personal information.
Can I track my order?
Yes, you'll receive tracking information via email once your order ships.
How can I contact you?
Reach out to us anytime at [email protected], and we'll get back to you within 1 business day.
Where do you ship?
We ship worldwide. Your exact shipping rate is set by your destination country and shown at checkout before you pay.
Still stuck? Read our shipping and refund & returns policies, or get in touch.